4
159 Swanson Road, Boxborough, MA 01719-1304
Tel: 800-257-3872/978-263-1400; Fax: 978-264-0292
SS2008 Rev.H 03/20/03
4.0 RETURNING PRODUCTS FOR REPAIR
Please contact a Setra application engineer (800-257-3872, 978-263-1400) before
returning unit for repair to review information relative to your application. Many times
only minor field adjustments may be necessary. When returning a product to Setra, the
material should be carefully packaged and shipped prepaid to:
Setra Systems, Inc.
159 Swanson Road
Boxborough, MA 01719-1304
Attn: Repair Department
To assure prompt handling, please supply the following information and include it
inside the package or returned material:
1. Name and phone number of person to contact.
2. Shipping and billing instructions.
3. Full description of the malfunction.
4. Identify any hazardous material used with product.
Notes: Please remove any pressure fittings and plumbing that you have installed and
enclose any required mating electrical connectors and wiring diagrams.
Allow approximately 3 weeks after receipt at Setra for the repair and return of the unit.
Non-warranty repairs will not be made without customer approval and a purchase
order to cover repair charges.
Calibration Services
Setra maintains a complete calibration facility that is traceable to the National Institute
of Standards & Technology (NIST). If you would like to recalibrate or recertify your
Setra pressure transducers or transmitters, please call our Repair Department at 800-
257-3872 (978-263-1400) for scheduling.
5.0 LIMITED WARRANTY AND LIMITATION OF LIABILITY
SETRA warrants its products to be free from defects in materials and workmanship, subject to the following terms and conditions: Without charge, SETRA will repair or
replace products found to be defective in materials or workmanship within the warranty period; provided that:
a) the product has not been subjected to abuse, neglect, accident, incorrect wiring not our own, improper installation or servicing, or use in violation of
instructions furnished by SETRA;
b) the product has not been repaired or altered by anyone except SETRA or its authorized service agencies;
c) the serial number or date code has not been removed, defaced, or otherwise changed; and
d) examination discloses, in the judgment of SETRA, the defect in materials or workmanship developed under normal installation, use and service;
e) SETRA is notified in advance of and the product is returned to SETRA transportation prepaid.
Unless otherwise specified in a manual or warranty card, or agreed to in writing and signed by a SETRA officer, SETRA pressure and acceleration products shall be
warranted for one year from date of sale.
The foregoing warranty is in lieu of all warranties, express, implied or statutory, including but not limited to, any implied warranty of merchantability for a particular
purpose.
SETRA’s liability for breach of warranty is limited to repair or replacement, or if the goods cannot be repaired or replaced, to a refund of the purchase price. SETRA’s
liability for all other breaches is limited to a refund of the purchase price. In no instance shall SETRA be liable for incidental or consequential damages arising from a
breach of warranty, or from the use or installation of its products.
No representative or person is authorized to give any warranty other than as set out above or to assume for SETRA any other liability in connection with the sale of its
product
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